Terms of Service - WeCare Apps | Mega Lifesciences PCL

From everyone at Health@Home by Mega Lifesciences, thank you for using our products! We believe in developing modern digital tools that help you manage your health better.

When we say "Company", "we", "our", or "us" in this document, we are referring to Mega Lifesciences PCL and Health@Home, fully owned by Mega Lifesciences PCL, Thailand.

When we say "Services", we mean any product created and maintained by us. That includes WeCare OneHealth, WeCare Diabetes, WeCare Telehealth, WeCare Maternity, WeCare Wellness etc., whether delivered within a web browser, desktop application, mobile application, or another format. Some terms below apply only to certain Services; where that is the case, we say so.

When we say "You" or "your", we are referring to the people or organizations that own an account with one or more of our Services. These Terms of Service cover all products from Health@Home under the WeCare brand portfolio.

When you use our Services, now or in the future, you are agreeing to the latest Terms of Service. That's true for any of our existing and future products and all features that we add to our Services over time. When we make important changes to these terms, we will tell you in the app or by email before they take effect, and we may ask you to accept them again. There may be times where we do not exercise or enforce any right or provision of the Terms of Service; in doing so, we are not waiving that right or provision. These terms do contain a limitation of our liability.

If you violate any of the terms, we may terminate your account. That's a broad statement and it means you need to place a lot of trust in us. We do our best to deserve that trust by being open about our work and keeping an open door to your feedback.

Account Terms

You are responsible for maintaining the security of your account, including your password, the one-time password (OTP) sent to your device, and any Apple or Google account you use to sign in. The Company cannot and will not be liable for any loss or damage from your failure to comply with this security obligation. Please ensure your computer and mobile devices are secured with passwords, passcodes and biometric authentication to ensure security of your account and data.
Your account is for storing content related to your health and lifestyle, as offered in the apps. Please use the Services reasonably, and do not misuse or overload them.
You are responsible for all content posted and activity that occurs under your account. That includes content posted by others who either: (a) have access to your login credentials; or (b) have their own logins under your account.
You must be a human. Accounts registered by "bots" or other automated methods are not permitted.
You must be at least 18 years old to use our Services.
If you sign in with Apple and choose to hide your email address, we will contact you through the email address Apple provides.

Physical Safety

Our Services help you track your health, store your health documents, read health content and, in some apps, connect with coaches or healthcare professionals. They are for self-monitoring and general wellbeing. They do not diagnose, treat or prevent any disease, and they are not medical advice. Do not make clinical decisions based on the Services without a qualified healthcare professional.
Our Services are not emergency services and do not monitor your data in real time. If you feel unwell, or if you are thinking about harming yourself, contact your local emergency number or a healthcare professional immediately.
The indicators and ranges of health parameters are derived from the standard values from healthcare organizations such as Mayo Clinic, NHS U.K and other qualified healthcare sources, organizations and professionals. Please consult your physician before taking any clinical decisions based on the references or indicators.
Some Services show calculated values (such as BMI), trends, insights and goal progress based on the data you enter or sync. These are for general information only and are not a diagnosis. Clinical tests and calculations must be done by qualified diagnostic facilities and reviewed by qualified and authorized healthcare professionals.
Data from fitness devices and connected health apps (such as Apple Health and Android Health Connect) may vary based on the quality of the device or app, and we cannot guarantee that it is accurate. Please have it reviewed by a healthcare professional for your safety and clinical decisions.
Glucometer devices can't identify the person who's using the device. Hence the user has to maintain the glucometer as a personal device and strictly not share it with other people for reading/measuring.
We do not supply glucometers or other medical devices with our Services. Please make sure any device you buy meets the regulatory standards of your country.
Period, fertility and pregnancy information (where offered) is based on the data you enter and is an estimate only. Do not use our Services as a method of contraception or to plan fertility treatment. If you are pregnant or trying to become pregnant, follow the advice of your doctor or midwife.
Medication reminders depend on your phone's notification settings, battery and connection, so they may be delayed or missed. Do not rely on the app alone to take your medicines, and always follow the instructions of your doctor or pharmacist. We do not check whether the medication details you enter are correct.
Health content, tips and in-app guidance (including messages from our mascot), whether in the app or on our social media channels, are for general education only and are not personal medical advice.

Payment, Refunds, and Plan Changes

Our products are currently offered free of charge.
Payments apply only to certain paid services offered in some apps, such as telemedicine consultations.
All fees are exclusive of all taxes, levies, or duties imposed by taxing authorities of the operating country.

Cancellation and Termination

You can delete your account at any time in the app (Settings), or by emailing [email protected].
After you ask us to delete your account, your content is no longer accessible in the Services. You have 90 days to restore your account. After that, your data is permanently deleted, except where the law requires us to keep it.
Deleting your account does not delete data you have already shared to other apps, such as Apple Health or Health Connect; you can delete it there.
We have the right to suspend or terminate your account and refuse any and all current or future use of our Services for any reason at any time. Suspension means you and any other users on your account will not be able to access the account or any content in the account. Termination will furthermore result in the deletion of your account or your access to your account, and the forfeiture and relinquishment of all content in your account. Where possible, we will tell you before we do this. We also reserve the right to refuse the use of the Services to anyone for any reason at any time. We reserve this right to prevent our systems being abused or harmful to others in the community.
Verbal, physical, written or other abuse (including threats of abuse or retribution) of any Company employee or officer will result in immediate account termination.

Modifications to the Service and Prices

We make a promise to our customers to support our Services. That means when it comes to security, privacy, and customer support, we will continue to maintain any legacy Services. Sometimes it becomes technically impossible to continue a feature or we redesign a part of our Services because we think it could be better or we decide to close new signups of a product. We reserve the right at any time to modify or discontinue, temporarily or permanently, any part of our Services with or without notice.
Sometimes we change the pricing structure for our products. When we do that, we tend to exempt existing customers from those changes. However, we may choose to change the prices for existing customers. If we do so, we will give at least 30 days notice and will notify you in the app or via the email address on record. We may also post a notice about changes on our websites or the affected Services themselves.

Security, and Privacy

We reserve the right to temporarily disable your account if your usage significantly exceeds the average usage of other customers of the Services. Of course, we'll reach out to the account owner before taking any action except in rare cases where the level of use may negatively impact the performance of the Service for other customers.
We take many measures to protect and secure your data through backups, redundancies, and encryption. We enforce encryption for data transmission from the public Internet. Please report any security incident to [email protected].
When you use our Services, you entrust us with your data. We take that trust to heart. You agree that we may process your data as described in our Privacy Policy and for no other purpose. We as humans can access your data for the following reasons:
- To help you with support requests you make. We'll ask for express consent before accessing your account.
- To safeguard our services. We'll look at logs and metadata as part of our work to ensure the security of your data and the Services as a whole. If necessary, we may also access accounts as part of an abuse report investigation.
- To the extent required by applicable law. Your data is stored on secure cloud servers provided by our hosting partners. We only preserve or share customer data if required by law in the countries we operate in.
We use trusted third-party vendors and hosting partners to provide the hardware, software, networking, storage, and related technology required to run the Services, such as Amazon Web Services for hosting and Twilio for sending messages and one-time passwords. These partners are required to protect your data. Our Privacy Policy explains the partners we work with.
You can choose to connect our Services to health apps such as Apple Health or Android Health Connect. You decide which data we can read or write, and you can change or remove this permission at any time in your phone's settings. We handle this data as described in our Privacy Policy.
We do not sell your health data, and we do not use it for advertising.
If you use the app without an internet connection, your entries are stored on your phone until they sync. If you delete the app, reset your phone or lose your phone before syncing, those entries may be lost.

Copyright and Content Ownership

All content posted on the Services must comply with applicable copyright laws.
We claim no intellectual property rights over the material you provide to the Services. All materials you upload, including journal entries, photos, audio, video and documents, remain yours.
We do not pre-screen content, but reserve the right (but not the obligation) in our sole discretion to refuse or remove any content that is available via the Service.
The names, look, and feel of the Services are copyright to the Company. All rights reserved. You may not duplicate, copy, or reuse any portion of the app code, content or visual design elements without express written permission from the Company. You must request permission to use the Company's logo or any Service logos for promotional purposes. Please email us requests to use logos. We reserve the right to rescind this permission if you violate these Terms of Service.
You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Services, use of the Services, or access to the Services without the express written permission by the Company.
You must not modify another website so as to falsely imply that it is associated with the Services or the Company.
Do not upload content that is illegal, or that contains other people's personal information or images without their permission.
If you store health documents or information for someone else (such as a child, parent or other dependent), you confirm that you have their permission or the legal authority to do so, and you are responsible for that information.

Features and Bugs

We design our Services with care, based on our own experience and the experiences of customers who share their time and feedback. However, there is no such thing as a service that pleases everybody. We make no guarantees that our Services will meet your specific requirements or expectations.

We also test all of our features extensively before shipping them. As with any software, our Services inevitably have some bugs. We track the bugs reported to us and work through priority ones, especially any related to security or privacy. Not all reported bugs will get fixed and we don't guarantee completely error-free Services.

Liability

We mention liability throughout these Terms but to put it all in one section:

To the extent permitted by applicable law, you expressly understand and agree that the Company shall not be liable, in law or in equity, to you or to any third party for any direct, indirect, incidental, lost profits, special, consequential, punitive or exemplary damages, including, but not limited to, damages for loss of profits, goodwill, use, data or other intangible losses (even if the Company has been advised of the possibility of such damages), resulting from: (i) the use or the inability to use the Services; (ii) the cost of procurement of substitute goods and services resulting from any goods, data, information or services purchased or obtained or messages received or transactions entered into through or from the Services; (iii) unauthorized access to or alteration of your transmissions or data; (iv) statements or conduct of any third party on the service; (v) or any other matter relating to this Terms of Service or the Services, whether as a breach of contract, tort (including negligence whether active or passive), or any other theory of liability. Nothing in these terms limits any liability that cannot be limited under applicable law.

In other words: by choosing to use our Services, you are trusting us, and we do our best to give you a safe and pleasant experience. To the extent permitted by law, we are not responsible for losses that result from your use of the Services.

Governing Law

These Terms of Service are governed by the laws of Thailand. Any disputes will be handled by the courts of Thailand, unless the law where you live gives you the right to use your local courts.

If you have a question about any of the Terms of Service, please contact our Support team.